New Name, Same Commitment: Your Questions Answered

How Can We Help?

Why is the name being changed?

We now serve members in all 50 states across over 400 departments and associations. We need to ensure that our name emphasizes who we serve and unifies our efforts to reach and assist every member and potential member in the country.

How will this affect my accounts or membership?

Your accounts will not change, and your account number will not change. After January 1st, you will notice the gradual change to the new logo on your statements, documents, and correspondence from us. To the extent that you have received information from us that included multiple names or logos, you will ultimately see only one, National Police Federal Credit Union.

Will there be any changes to services, fees, or benefits?

We are continually evaluating and improving our products and services and the delivery channels we use to bring our products and services to you. Any changes that take place will be a result of those efforts, not as a result of the name change.

What does the new name signify?

The new name is meant to signify and emphasize our commitment to the police. We also recently welcomed the addition of firefighters and their families through a merger with Akron Fire and Police Credit Union. We are learning more about how we can best serve them and are working on a new marketing division focused on Ohio-based firefighters and their families. We want to create the same world class financial institution for firefighters that we have for the police over the last 86 years.

When will the change take effect?

The live date for our new name is January 1, 2025.

How will this affect branding materials like checks, debit cards, and credit cards?

Our new name and logo will be included on any checks, debit cards, and credit cards issued after January 1, 2025. Checks with the prior logo will still be honored because there is no change to your account number or our routing number. Similarly, debit and credit cards will be valid until a replacement card is issued.

Will the credit union’s mission or ownership structure change?

Every official, representative, and employee of the credit union understands our history and appreciates who we serve and the vital service our members provide to our communities. Our aim is to create stronger first responder networks and communities and to build upon the strong foundation our history provides us.

Will the credit union still be member-owned after the name change?

Yes, we will always remain member-owned. The name change will not alter our ownership structure or the composition of our Board of Directors, which continues to be made up of dedicated individuals committed to serving your financial needs.

Will I need to change my online banking credentials after the name change?

No, your current online banking credentials will remain the same, and you can continue to use them to access your account from the new website. There will be no disruption to your online banking services when the new site goes live on January 1, 2025.

What kind of communication and support will be provided during this transition?

Stay tuned for frequent updates that will be provided through emails, bulletins, facility signage, social media messages, statements, and website postings. We will also update this document as additional questions arise, and more specific information is available.

How will the name change impact my online access?

The new NPFCU website can be accessed at www.nationapolicefcu.com. This update will go live on January 1, 2025.

Where can I send additional questions?

If you have any additional questions, please contact us at contact@nationalpolicefcu.com.